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Office of Recovery Services

ORS's primary mission is to promote responsibility.

We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. We also work to help ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections.

On June 15, 2016, a change will be made to improve security for this website. After that date, you will not be able to use older browsers to access certain applications on this website, such as making online payments. If you have problems with any of this site's applications, such as making online payments, after June 15th, please update your browser. Click here for more information.

On July 1, 2016, the ORS Payment Processing Fee will change. Click here for more details.

The ORS phone system was successfully replaced on April 2, 2016. Even though the new phone system is working well in many ways, clients continue to experience longer than normal wait times to speak to the customer service unit. Some clients have also reported that the system does not understand their voice responses correctly. ORS will continue to add additional workers to help lower wait times. ORS is working with the company who built the system to add an option to leave a message for customer service and to improve the speech recognition in the new system. Thank you for your continued patience.

Customer Services Available Online. Follow these links for self-service 24 hours a day.

You can:


ACCESS (Automated Case and Customer Service System) is available 24 hours a day. For more information, click here.

ORS Office Hours - All Locations

ORS offices are open from 8 am to 5 pm Monday through Friday. Closed on State and Federal holidays.