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Office of Recovery Services

Due to a problem with the security certificates which allow the ORS computer system to safely and securely transmit payments to the bank, support payments could not be disbursed on August 13th and 14th. A solution was found, and payments began normal processing again on August 17th. Clients began receiving these payments on August 18th.

ORS, the Department of Technology Services, and the bank have worked to resolve this issue as quickly as possible.

ORS will post additional information here if there are any new developments.

ORS's primary mission is to promote responsibility.

We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. We also work to help ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections.

Utah's EPPICard™ is now known as the Utah Debit Mastercard®. Click HERE for more details regarding this change for EPPICard™ users.

Customer Services Available Online. Follow these links for self-service 24 hours a day

You can:


ACCESS (Automated Case and Customer Service System) is available 24 hours a day. For more information, click here.

ORS Office Hours - All Locations

ORS offices are open from 8 am to 5 pm Monday through Friday. Closed on State and Federal holidays.